Logo

What are you looking for?

Get help straight from our team...

How can I change my postal or billing address?

FAQs

How can I change my postal or billing address?

Use this section to ensure that both your billing and shipping addresses are up to date and accurate

Last updated on 25 Nov, 2025

You can change your postal details and payment details by accessing our self-service portal. Access the self-service portal here.

  1. Log in to the self-service portal using your subscriber email and password.

  2. Navigate to 'Account Settings' or 'Profile'.

  3. Select 'Postal Address' from the menu.

  4. Enter your new address details in the required fields.

  5. Confirm the changes by clicking 'Save' or 'Update'.

If you do not find your details on our self-service portal then please contact us detailing what changes you require and we get them actioned. Please note that changes to delivery addresses may take up to 5 business days to process, and confirmation will be sent to your registered email.

Did you find this article helpful?
Previous

What can I do if my issue is late or missing?

Next