FAQs

Is Geographical magazine suitable for children?

FAQ clarifying age suitability and content focus for young readers.

Why hasn't my gift subscription started yet?

Answers common questions about delays in starting gift subscriptions, including the need for the recipient to claim the gift via email.

Direct Debit Status: Awaiting Authorisation – What Does It Mean?

Answers common questions about the 'awaiting authorisation' status when setting up Direct Debit payments for Geographical subscriptions.

How to cancel a subscription if the subscriber has passed away

Guidance for cancelling a Geographical magazine subscription if the subscriber has died, including steps and what to expect.

Can I correct the spelling of my house name in my postal address?

Learn how to update or correct the spelling of your house name in your postal address for your Geographical subscription, including what to expect and confirmation details.

How can I get a copy of my magazine subscription invoice?

Answers common questions about receiving or requesting an invoice for your Geographical magazine subscription, including credit card payments.

Can I get a refund for a gift order?

Answers common questions about refunds for gift subscriptions, including eligibility and how to request one.

How can I check my next subscription payment date?

Find out how to check when your next subscription payment is due and what to do if you're unsure.

Subscription Renewal Confirmation and Next Steps

Find out how to confirm your Geographical magazine subscription renewal and what to do next.

FAQ: £1 Trial and Subscription Charges Explained

Clear answers about how the £1 trial works, what happens after the trial ends, and how to avoid unexpected charges with Geographical magazine subscriptions.

How can I confirm if my change of address request has been processed?

Learn how to confirm whether your change of address request has been processed and what to do if you haven't received confirmation.

How to Get and Use a Payment Update Link for the Geographical Payment Method

Step-by-step instructions for requesting, locating, and using a payment update link to update your payment method with Geographical.

Canceling Your Subscription at the End of a Trial Period: FAQs

Answers to common questions about canceling Geographical subscriptions at the end of a trial period, including timing, process, and charges.

Subscription Cancellation and Refund FAQ

Answers to common questions about cancelling your Geographical subscription and requesting a refund.

How do I confirm my subscription cancellation?

Find out how to verify if your Geographical subscription has been cancelled and learn what confirmation to expect.

How can I request deletion of my personal data after cancelling my subscription?

Learn how to request removal of all your personal information from Geographical after cancelling your subscription.

Can schools pay annually for their subscription?

FAQ confirming annual payment options for school/institutional subscriptions and summarizing available payment methods.

How do I get a payment update link?

Answers common questions about receiving, requesting, and using payment update links for Geographical subscriptions.

Troubleshooting Login Issues with Your Subscription Account

Step-by-step diagnostic guide for users unable to log in to their Geographical subscription or digital account.

Why Credit Card Details Are Retained for Subscriptions

Explains the reasons for retaining credit card details, how consent is obtained, and how your information is protected.

How to Check Your Active Subscriptions and Expiry Dates

Step-by-step instructions for viewing your active Geographical subscriptions and their expiry dates using the self-service portal.

What to Do If You Haven't Received Any Print Editions

Step-by-step guidance for troubleshooting non-receipt of print editions for Geographical magazine.

Geographical contact details

Here is how to reach us

Do you offer special rates for schools and universities?

Institutional subscriptions are for universities, libraries, schools etc and allow you to set up access for anyone within your computer network

How can I cancel or pause my subscription?

I want to cancel my subscription. What should I do?

How do I renew my subscription?

What happens when my subscription comes to an end?

I am a long-standing subscriber and had been paying by cheque each year. How does your new subscription system affect me?

I am an RGS member how do I access Geographical?

Your magazine will be posted to directly to the address you supplied the RGS. You will also have been given a password to access our apps and webviewer. Any queries about your RGS membership please email membership@rgs.org

How can I change my postal or billing address?

Use this section to ensure that both your billing and shipping addresses are up to date and accurate

What can I do if my issue is late or missing?

Details of who and when to contact

What should I do if my issue is damaged?

Who to contact if you have delivery problems

What to do if I receive a duplicate issue?

Who to contact if you receive more than one issue

Who can I contact to query a payment?

Credit Card /Paypal / Direct Debit Payment queries

How can I manage my subscription?

Update key contact information including First name, Last name, Email and Phone

How can I add or change payment methods?

How can I access the digital edition?

Get instant access to over 1,000 magazines, including all Geographical issues back to 1935

How can I gift someone a Geographical subscription?

Find out how to give a friend or loved one a gift subscription to Geographical

What are the different subscription options?

Geographical subscriptions have been designed to give you the most possible choice and flexibility. These are the options

Was this email genuine?

If you recently received an email from Geographical magazine asking you to update your Direct Debit payment details, it is legitimate and secure.

What is the difference between Geographical and National Geographic?

These 2 magazines are sometimes confused so we have produced this comparison

Why am I being asked to update my Direct Debit?

If you subscribed before March 2023 we need to update your Direct Debit details