How do I confirm my subscription cancellation?

Get answers to common questions about confirming your subscription cancellation with Geographical.

Subscription cancellation confirmation FAQ

How can I confirm my subscription has been cancelled?

You will receive a confirmation email from Geographical after your cancellation request is processed. You can also check your subscription status in the Geographical subscription portal or by contacting the Subscriptions Team.

How long does it take to get confirmation?

Most cancellation confirmations are sent within 2 business days of your request. If you cancelled online, you may see the status update immediately in your portal account.

What should I do if I don’t receive confirmation?

If you haven’t received a confirmation email after 3 business days, please contact subscriptions@geographical.co.uk or call the Subscriptions Team for assistance.

What if you have no record of my subscription?

If we have checked and hold no record of your subscription, you may be a subscriber to National Geographic. It is a separate magazine from a different company, and the two names are easily confused, see Geographical vs National Geographic for the differences. We cannot cancel, amend or refund a National Geographic subscription, as we have no access to their records. Their subscriptions office covering the UK, Europe, the Middle East, Africa and Latin America is National Geographic, Lathkill Street, Market Harborough, Leicestershire LE16 9EF, email ngmintl@subscription.co.uk. Your bank or card statement will also show the name of whoever is taking the payment, which will confirm which magazine you subscribe to.